AMI Incident Voice, Messaging Intermittent Issues

Incident Report for AMI Network

Resolved

We have confirmed with our upstream carrier that services have been restored to normal operational levels.
Posted Sep 27, 2021 - 18:51 MDT

Update

Our upstream carrier has reported improvements in stability of services. We are also seeing improvements with Inbound Calling. We are monitoring for further updates.
Posted Sep 27, 2021 - 17:30 MDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 27, 2021 - 16:50 MDT

Update

Messaging services are now operating as expected.
Posted Sep 27, 2021 - 16:47 MDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 27, 2021 - 15:03 MDT

Update

Toll Free MMS is operating as expected. All other services are still in the process of being stablized.
Posted Sep 27, 2021 - 15:03 MDT

Update

Our upstream is still working the issue. We are seeing improvements with Inbound Calling services.
Posted Sep 27, 2021 - 13:45 MDT

Identified

This has been identified as an issue with our primary upstream carrier. They are working to resolve the issue. We are contact with the carrier about resolution.
Posted Sep 27, 2021 - 13:11 MDT

Investigating

We are currently experiencing intermittent issues with Inbound Calling and Messaging services. Inbound Calling may also experience minor audio degrading on calls.
Posted Sep 27, 2021 - 13:10 MDT
This incident affected: Messaging Services (SMS Messaging, MMS Messaging, Toll Free SMS - Inbound, Toll Free SMS - Outbound, Toll Free MMS - Inbound, Toll Free MMS - Outbound) and Inbound Voice Services (Inbound Calling, Toll Free Inbound Calling).